Stop guessing whether your contracted revenue will renew.
EvaluationsHub automatically collects the signals that actually decide a renewal — stakeholder sentiment, QBR health, surveys, delivery data — each on its own cadence. No manual chasing, no hoping. One live weighted score per account, configured per segment: silent drift surfaces months before the contract is up, and so does strength — which healthy accounts are ready to grow, and when to ask.
Pick 10 accounts. Ranked at-risk readout in 30 days. We set it up; your customers are contacted only with your approval.
Five tools. None of them built for this job.
Retention lives in the gaps between systems that were never designed to protect it.
✕ CRM
Tracks the deal, not the health of the relationship after signature.
✕ Spreadsheets
Manual scorecards that are stale the moment they’re saved.
✕ Survey tool
NPS sits in a silo, cut off from delivery and commercial signals.
✕ BI dashboards
Lagging indicators that confirm the churn after it happened.
✕ Email & calendar
Follow-ups that only happen if someone remembers to chase.
A renewal you thought was safe — gone at the re-tender.
Churn rarely announces itself. It builds quietly across those tools until the contract is already in play, and by then the conversation is about price, not value.
Five steps. Every account. Every week.
Collect
Every signal requested on its own cadence — and chased until it’s answered.
Centralize
One weighted score per account, per segment.
Detect
Thresholds flag drift before it reaches revenue.
Chase
The chase engine assigns recovery tasks and keeps chasing the owners until they’re done.
Improve
Sponsor re-engaged, survey recovers, the score climbs back.
One weighted score. Configured per segment.
QBRs, stakeholder input, surveys and delivery data — each requested on its own cadence and chased until answered, then weighted into a single account health score. Change the segment lens and the same signals re-weight in real time.
Relationship signals lead, so this account reads Healthy.
Quarterly business review
Meeting sentiment & outcomes
Internal stakeholder input
KAM & delivery-team read
Customer survey
NPS & CSAT trend
Delivery & SLA
Incidents & resolution speed
Built for relationships, not tickets.
Weighted, multi-source scoring
Every signal, weighted your way, into one number.
Signals on a cadence
Requested, collected and chased — not left to memory.
Recovery templates & chase engine
Assign the plan and chase owners to done, automatically.
Expansion timing
Which accounts are strong enough to ask — and when.
Customer portal
Your client sees the same scorecard. Joint governance, not surveillance.
Immutable audit trail
Every action logged — EU-hosted, GDPR-native.
Built for complex B2B relationships.
Into your CRM. Not alongside it.
From your CRM, ITSM and delivery data — the score flows back to where your team already works.
